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Services:Support:Help DeskOur Help Desk service provides unlimited telephone, remote and onsite support for a fixed fee. We will also employ best practice checks, maintenance and server monitoring to prevent problems occurring and minimize downtime, setting new standards in quality and value for the outsourced IT support of small and medium sized businesses. Because we include remote and onsite work in the fixed fee charge clients can know with certainty what their IT support cost will be. While the vast majority of problems can be fixed remotely, onsite visits are often required for the larger and more time consuming (expensive) problems. This can dramatically increase the cost of support provided by some of our competitors who bill onsite work as an extra. Part of our commitment to our clients is to provide a known service for a known cost and for us to be incentivised to reduce the amount of downtime. Response times and service levels can be tailored to support the needs of the client, and each client will have a Team Leader who is responsible for the continued smooth operation for your systems. We know that every client is different. With our reporting, clients see exactly how much of our time they are consuming. This helps us both determine what a fair price for the contract is. It incentivises our clients to help themselves where they can and to use best practices, and also incentivises us to fix problems as quickly as possible. This way we can work to reducing the long term cost of IT support together. |
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